I signed up for Sparkletts water service and did not get the service I was promised. After getting a big bill and too many water jugs I cancelled the account with them back in 2008. They were nice and professional and very empathetic. I was told I owed not one cent and that I could go on with my happy life. It is 2012 and I now have a collection for $185.00 on my credit report. I have tried calling the collection agency listed on my report (CBA collection bureau) and they cannot tell me much about my account or help me because it is in AZ, out of state they said.
I have been trying to contact Sparkletts' billing department to see if they can help me, but the account is too old and has been forwarded to a collection agency so they can't help me. I have been going back and forth between these two companies and gotten nowhere. How am I supposed to settle this? How am I going to fix my CR if no one can direct me to the correct person who can help me??? I am frustrated I just want to settle this and get if off my CR. Terrible service and terrible customer service. I am never ever using their water delivery service again.
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