Sparkletts bought out O'Premium water. Without giving a choice to the customer they continued to deliver water. However, they didn't send out any bills or direction on how to pay them. I stopped my monthly bill pay to O'Premium since they no longer was doing my water service. A few months went buy and still no bill or a way to contact them. Finally I received 1 post card saying my bill was extremely past due and they were cutting off my service. The next day they came and took everything including 5 brand new bottles of water. At least I finally had a number I could call. I called them and told them I need my bill it has never been sent to me. The lady emailed me my past bills. I told her I wanted to speak to a manger to go over these bills because I am disputing charges on them. My plan is to get 6 x 5Gal bottles of water every month. Sparkletts was shorting me bottles of water, but still charging me the full amount. They also charged me for a return fee, when they tried to bill a credit card that was canceled over a year ago. I never authorized Sparkletts to charge anything. Sparkletts ended up shorting me 18 bottles of water over 4 months of billing me. Now they are charging me Termination Fees and Late charges. I never had a contract with Sparkletts. I called Sparkletts 6 times and have left messages to 3 different mangers. Not to mention the manager that was suppose to be taking care of these accounts and looking at my dispute. I left them all my cell phone number to call me back on. I have received 0 call backs from mangers to try and get my bill straighten out so I can pay them and be done with Sparkletts. I am not sure how to resolve this situation since I can't speak to the only people that can make changes to my account A MANGER. I don't get paid if I don't do my job, I'm not sure why Sparkletts think that they can bill people for them not doing their jobs.
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