I just wanted to advise you of my experience with a supervisor, Andre this morning, February 16 from AuraVie Skincare. This individual was disrepectful and unprofessional. This was the most rude person I have had the pleasure of dealing with and wanted to let others know about them since they claim they are all about providing excellent customer service with 100% customer satisfaction. Well I can tell you I am one dissatisfied customer. I contacted the company on Jan 4 to cancel my trial but the rep convinced me to try it until Jan 12. I agreed and he offered his 25% discount on future shipments. The week of Jan 12th my mother was very ill and had to be admitted to ICU on the January 12th. Due to this circumstance I did not even think about calling to cancel until things had settled down on Monday, Jan 16th. This customer service rep had the nerve to tell me that I made a choice between taking care of my mother and calling them to cancel. I was furious! Anyway, to make a long story short, the representative was not willing to grant me an exception to their policy and refund my money. For this I am very disappointed. More importantly, I was astonished at the treatment received from the customer service department.
I feel I should be refunded my $73.41 due to my extenuating circumstances.
Very respectfully,
Emanuella McCall
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