Lady behind the counter was became hostile when I asked her a question about drainage, which was after I had already paid for the overpriced item, for which she did not provide a receipt for. After asking for the receipt, paid by debit card, she slammed it on the table. At that time I grabbed the item's that I had paid for, she then snatched the receipt off of the counter and put it in her pocket and stated that I couldn't have it back. She said that she could refuse service to anyone she wished, which I offered to leave on the condition that my card was refunded. She stated that she refused to give me a refund, with my receipt still in her pocket. I exited the store upon her request but informed her that I was calling the authorities while I stood by outside. Once the authorities arrived they informed her that she had to give me my unsigned receipt back, and advised me to file a civil suit against the business. Also the lady behind the counter stated that since this was the only hydroponic store in OKC that she could treat... When I asked her a question about drainage, which was after I had already paid for the overpriced item, for which she did not provide a receipt for. After asking for the receipt, paid by debit card, she slammed it on the table. At that time I grabbed the item's that I had paid for, she then snatched the receipt off of the counter and put it in her pocket and stated that I couldn't have it back.
She said that she could refuse service to anyone she wished, which I offered to leave on the condition that my card was refunded. She stated that she refused to give me a refund, with my receipt still in her pocket. I exited the store upon her request but informed her that I was calling the authorities while I stood by outside. Once the authorities arrived they informed her that she had to give me my unsigned receipt back, and advised me to file a civil suit against the business.
Also the lady behind the counter stated that since this was the only hydroponic store in OKC that she could treat customers how ever she wanted and it wouldn't make a bit of difference. While it is convenient to purchase hydroponic products at this location, their prices are rediculously expensive compared to online hydroponic poviders mostly found on ebay. Just do a price check comparison. Plus they only stock base nutrients and additives that are second rate so they can mark up the products at obsurd prices. There is no risk in ordering quality name brand hydroponic products online, as I have been doing this for a decade and a half.
My advice is to stay as far away from this place as possible. The woman who frequently works the counter has absolutely no respect for the customer and has little to no knowledge especially considering how long she has worked there. I feel sorry for her husband who actually is a pretty cool dude. Good luck to everybody out there looking for quality products and good customer service simultaneously, but I'm sorry to inform you that if you stop by Organics OKC garden supply, you undoubtedly won't get it. Sorry to disappoint.
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