To whom it might worry, when there is somebody that...
I've been for 2 weeks by contacting AT&T to solve the ridiculous costs being billed because the sad evening that I chose to change my online sites which was Fastacess DSL Xtreme 6.0 for AT & T u verse Internet Max, it appears Iam in customer heck, reps toss me a telephone towards the additional, silly reasons and worse since I've highlight when I talk since I'm international but used to do not need when I believe.
Nicely on December 29 th I named the telephone numbers 1877-999-1085 and 1877-999-1083 for that individual who responded moved me, place me on hold, delivered following a couple of minutes and lastly paid attention to my story again in hold she
Moved me, place me on hold, delivered following a couple of minutes and lastly paid attention to my tale, and also the client consultant described the quantity of $ 149.00 was the visit of the technician in my own home: I instantly replied
What specialist? It had been my spouse who mounted the brand new program.
Per nearly 8 weeks I've calling AT&T to solve the my web statement because the sad evening that I chose to change my online sites which was Fastacess DSL Xtreme 6.0 for AT & T u verse Internet Max, it appears I am in customer heck, reps toss me a telephone towards the additional, silly reasons and worse since I've highlight when I talk since I'm international but I-do not tothink with one.
Nicely on December 29 th I named the telephone numbers 1877-999-1085 and 1877-999-1083 for that individual who responded moved me, place me on-hold, delivered following a couple of minutes I had been on hold for 20 units them moved me, place me on hold again, delivered following a couple of minutes and lastly
I required the consultant to stop my consideration the client consultant requested me why I described the issues: overcharge Web service, electronic speech not requested, with no diference between my prior service towards the new service.
The consultant provided help examine whats happening, after couple of minutes que stated the cost was large since the specialist visit and instalation whole was $ 149.00.
I quickly replied my spouse was the one who mounted the brand new program.
The consultant again set me on-hold so when she was back she stated she'd obtain the termination of the quantity since it was an error, and that I need to spend just $ 87.63 plus $ 5.00 easily spend by telephone together with her I decided, however the consultant explained since I'd and that I have a great cost record she'd not cost this $ 5.00 charge. I paid $ 87.63 and I required the confirmatiion # - Settled 12/30 - 1:11 PM
Nowadays day 13 January I obtained AT&t-bill complete costs $ 207.00
12/30 Convinience charge…………………………………... 5.00???
01/03 overdue Selection Charge 12/30……………. 5.00???
Overdue…………………………………………………149.00 Again???
Whole costs 159.00
U verse web costs (correct charges)………… 48.00
What type of laugh is that this, first the reps client enjoying table tennis with clients, yet others to have gone the issue since folks genuinely believe that by talking highlights these were likely to intimidate and stop without whining I am not illegal and I don't I've to maintain calm I've to denounce the possible lack of professionalism which was agent of the lying, fooled, disrespected, robbed and took with no smallest feeling of integrity, subdued the power of the customer, and just how often it has occurred to others. As-is usually introduced prior to any discussion the clerk AT & Tis whole discussion is likely to be documented for quality-control, please check who had been the consultant who assisted evening 12/30 using the verification # someone closed the solution.
I Have lived in I differents places and it is the very first time I experienced the breach of my privileges like a customer regarding the lies and deceit when I was simply requesting an answer.
I Have had no fortune talking with a "accurate" supervisor at AT&T and want to document a I'll lure for someone in large placement, I've my mobile phone bill using the figures I've been phone only one contact 69 units is absurd.
Any Sugestion please. Cheers CA
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