In January my girls ordered their bridesmaids dresses from Kaufman's. I was told they would arrive in April and that the girls should pay in full to get a discount - which they did.
I called and checked on the dresses in April because I never heard from them - was told they would be in soon. I made several calls, no calls back, told they would be in any day. As it was getting closer to my wedding we started to get real worried.
I spoke to Mrs. Kaufman over the phone who assured me they would be in on 5/27/04 - that she was personally guaranteeing it - well that day came and went. I kept calling her - she never returned my phone calls - instead she had her son, Ira - the professional businessman that he is - call me back from his cell phone while he was driving - he guaranteed that they would be in 6/7/04 - and that day came and went.
With only a couple of days before the wedding, I started researching Kaufman's on line and found this website with all of the horrible complaints and stories of other unfortunate situations. I was sick to my stomach! Every time I called the store the girls were rude, obnoxious and completely useless. No one seemed to understand the severity of the situation that THEY created. I was told that it was MY FAULT that the dresses weren't in on time because we only ordered them 6 months ago! They certainly had no problem taking all of the money.
Also, upon my research I found out about their bad credit history with the dress manufacturers and I am shocked that they are still in business. I was on the phone with Mrs. Kaufman three days ago - crying because of the situation and she had nothing to offer me - all she kept saying was that she was sorry - her "sorry" did nothing for me - she was lying right to me.
Well, I called that store yesterday and I told the little twit on the other line of the phone that I would be filing a law suit if they did not have my dresses in their store by the end of the day. Surprise, surprise - five minutes later I get a phone call saying that Mr. Kaufman himself (like that is some big deal) would be driving the dresses down to the store that afternoon. WOW!
We all got there tried on the dresses and luckily everything was okay with the exception that they were all wrinkled like they were rolled up in a ball! I was also able, through the help of one of their competitors, to find out that they truly were Jordan dresses and that Jordan was holding the order because Kaufman's had back bills to pay!
This is the important part for all of you who have been ripped off by Kaufman's... I was able to give Ira Kaufman an earful when I went into the store. I told him about all of the complaints on line that I read - I told him that many people know about their credit issues - and about the rude sales people and lack of customer service.
The only two things he said to me was "Did you know that Jordan owes us money?" Right, like I am going to believe that a huge dress manufacturer is going to hold product because they owe Kaufman's money - that doesn't even make sense - the man can't even lie well. The other thing he said was "I promised you the dresses and here they are..." Days before the wedding he comes through on a promise - did he want me to thank him? Come on - he is the sleaziest businessman I ever had the displeasure of dealing with.
Luckily there was a store full of people, including employees (who still were as cocky as ever) and also a person who was there for an interview. I hope he listened to what I had to say. I felt better after I said what I did but I still walked away knowing that they will do this again to someone else. Oh, and for the little twit that made a comment under her breath as I walked out of the store - she is lucky I didn't turn around and rip out her tongue! I am a nice person - and this is what this company caused me to go through just days before my wedding - the happiest time of a person's life - I take comfort in believing what goes around comes around.
If there is anything that I can do to shut this place down I would be more than happy to.
Catherine
Bethlehem, Pennsylvania
U.S.A.
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