I purchased on on-line product froom moose-r-us. The item arrived in pretty grave condition. The box was flimsey and smashed.inside was only a handful of egg shells and a thin, used piece of bubble wrap. The item, an oar, was broken in two. I was upset over the condition of the item and sent an e-mail to [email protected].
Cheryle, or at least that was the name attached to the e-mail, wrote a very cynical e-mail reply about how sorry they were for the trauma this unfortunate incident caused. She went on to write how they have a drama-poof insurance claim process that would make my life so much easier.
I asked for a phone number because I did not appreciate her snide remarks and she replied they were an internet based company only.
I sent photos of the broken product to the same e-mail address and asked for a refund. Cheryle replied, "Yep, that's how it works. You get to keep the oar and get your money back-what a great deal.
How could any company allow this type of behavior from an employee. Does anyone care how they are treating their customers? Obviously not. I have never been treated like this before. And never will I order anything from this company. This is way to much drama for me.
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