My shopping experience with Cabela's was absolutely terrible and their customer service has been the worst i've ever received from a retailer.
To begin, when i ordered, the transaction timed out and i was unable to log back into their website that evening to see if there was evidence of completion. The next morning i found it had completed, twice! Their customer service rep told me he would cancel the order, but if they were unable to catch it at the warehouse i would have to pay to ship it back! Thank goodness they did catch it, however...
The charges from this doubled order overdrew my bank account. Customer service told me first they couldn't do anything, call my CC company. My bank explained that Cabela's needed to send them a vendor release form in order to remedy the situation. I called customer service and i had to flat out demand that they send the form after the rep suggested i wait for the authorization to expire! Leaving my debit card unusable due to a negative available balance and thankfully i couldn't be charged overdraft fees! On top of that without a vendor release form the vendor can resubmit their claim within 6 months and the bank will honor it.
Now weeks later i find that one of the products i ordered, XL cabela's work socks for my husband, are of such terrible quality that they are just disintegrating at the heels after being worn only twice! Well, their guarantee promises a refund in these circumstances, but the return policy requires the customer to pay for shipping the return. I emailed customer service to ask "do you really need me to send back 12 pairs of holey socks that my husband has been wearing so you can throw them away or can i send you pictures of the damage and throw them away myself?"
And of course they do. The rep even recommended that i insure the package (for my protection). Effing seriously?!? Insure holey socks? God forbid something should happen to them and they get ripped... Again?
Lets hope they can at least get refunding my money right, because they'll never get another chance.
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