Christmas Eve morning I received a call from and abrupt individual (Kimberly) who informed me that my name was going to be reported to a collections agency for a product that I pledged to purchase from a handicap agency. Each year my family alternate our charities and I knew that this was not the year for this one so I disputed the claim.
She then informed me that the purchase/pledge was made 2 years ago in 2009 for a box of air fresherner products. She said that the agent that had my account had tried 3 different times to call my home, but did not leave a message and had now turned the account over to their collections agency. The original cost of the products was $89, but now the charge was over $300!
I did not dispute pledging the donation and receiving the product, but I could not disprove paying for the product that was over 2 years old! I asked Kimberly's supervisor, Sarah Morgan if a letter had been sent within the time frame. "No." I asked if any message had been left on the phone during the alledged 3 attempts to contact me. "No", again.
I was and am livid about this incident. I am sure I paid, but did not want my name associated with anything deliquent and paid a reduced fee to resolve this matter. I also demanded my name be taken off any future rip off attempts to get any further donations from my family!
Beware good-hearted people. If this agency can afford to hire a collections agency, they can afford to leave messages or send a letter to remind folks of an alleged bill!
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