18mths ago I hired Assured Pardons of Canada to complete the pardon application process for me. I had researched the different companies on the internet and had decided on this company because his price was competitive, I found no complaints and Assured Pardons had been used by other respectable businesses as a testimonial for their services.
I had the option to pay in full or to make payments via credit card over a 6mth period. I was to nervous to pay in full and thought that paying over time would allow me to assess their competency and committment before the final payment was made. I spoke with Joe Black several times on the phone and through email. I don't think I waited longer then a day for his response and was very pleased with Joe's manner of business. It took a couple of months to complete all the necessary forms and complete the identification certification process. Joe told me the process usually takes 12mths but maybe longer depending on situation. I had done research beforehand and was satisfied that everything was on plan and moving forward.
I made my final payment and waited until approx month 10 to ask for a status report. Joe Black did not return my calls or emails for approx 1mth when he told me he had been ill but was now able to give my file the attention it needed. He then sent me more forms to complete - they were duplicates of the forms I had already completed. This was very worrisome to me but I felt better late then never. My next emails and phone calls were ignored. I couldn't even get him to acknowledge receipt of my forms. I returned to his website to see if there was another phone number and noticed he had opened offices in 5 new cities. It was then obvious to me that he was only interested in the income from new clients and that existing clients like myself were just an annoyance.
I have emailed him weekly and phoned all the offices listed online. All I wanted was an acknowledgement that I was still a client. I was so desperate I would have been satisfied with another "I have been sick" email. However, this week I decided to try to pick up where he left off and spoke with the Canadian Parole Board only to learn that my application had not even been registered.
I have lost $600 and more importantly 1.5yrs.
Assured Pardons of Canada is still taking money from new clients with no intent to provide the service.
It is only a matter of time before Joe Black of Assured Pardons will be hiring one of his competitors to assist with his pardon process.
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