I have a new Business, and our long distance service was established with MCI. We just received our first bill and our services have been suspended, including our toll free numbers which are our main source of income.
I called MCI and after being transferred to 8 different people, the fraud department told me I had to establish a billing history with them. My bill was $239 which I paid inmediately, but they also wanted payment of $ 193 for "Unbilled charges on the account".
I spent two hours on the phone with them, called my bank and verified funds, and also made a payment as they had requested for the additional $ 193 for those "Unbilled charges" for which I have not even received a bill.
An hour later, I received another call from MCI telling me that my services will not be reinstated until the payments actually post into the account, which can be anywhere between 5 and 7 business days.
MCI has put my company out of Business without any reason. We have never been late, we have never had any payment problems, and we even have pre-paid on the account. The damage that this is creating is almost irreversible. How professional will sound for a new business whose clients are calling and get a disconnected number.
We are paying for services we are not receiving. Who is liable for the losses of my business?
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