I entered a lease equipment agreement with Golden Eagle Leasing company in approx 2004 (I later found out they have numerous names they operate under). My lease was for a term of 4 years starting in 2004.in I contacted the company, per my contract, to advise them I would like to terminate any further billing since I had satisfied my agreement. Since I was on an automatic bank withdrawal for $44.00 a month, I wanted them to cease any further billing. I was told by the CSR that they would be sending a return shipping label for the equipment and that I needed to fax a request for termination. I complied with the request to send the letter of termination, however the company never sent a label to return the equipment. Despite numerous calls and requests for a return shipping label, the company just continued to withdraw the $44.00 from my bank account until this year when I finally had enough and under the advise of my business banker, shut down the account and opened a new own so they could no longer bill me for services that I had terminated over 3 years ago. To date they have taken a lot of money from my account of which I have been unable to recoup. I was initially told I could buy the equipment for the contracted amount of 10% which was $370.00 yet they took $44.00 a month from my bank account for 3 years. Since I closed my bank account they can no longer access anymore funds from me.
Now the bill collectors have started calling and have been very aggressive with my staff and myself. They are demanding additional funds yet each person I talk to has a different amount owed. I tried to explain to them that my contract was for a 4 year term and that they have been collecting for 7 years and that they actually owe me. Now they are threatening to place an invalid debt on my credit report and have even threatened lawsuits, etc. The last gentleman I spoke with, I asked for a supervisor so I could resolve the issue and he declined stating it was not a supervisor issue. I then asked him for a validation of the debt and he stated he would fax it yet to date we have not received anything, not even a collections notice. I looked online in an effort to try and get a physical address for this complaint and found hundreds of similar complaints regarding this company. It is my sincere hope that you will be able to investigate this company so there will be no more victims. With 2 class action suits against them already, I would think they would have better business practices but if they are allowed to continue to do this, they will never stop.
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