Hurricane Ivan struck no more than annually soon after we mounted the machine. As it happens among the new pumps they mounted had failed, and also the battery back up program we bought was totally insufficient to create up the distinction. Mid atlantic changed the poor push, but which was it. They supplied no help in clearing up the clutter the ton had produced, or compensation for the things dropped.
Fast-forward another 7 years, storm Irene strikes. We discover that today, both of the pumps mounted by Mid Atlantic are useless. Neither one is functioning. I named their support division simply to discover that they'll simply guarantee the pumps for just one year once theyare mounted. And it'll charge another $700.00-$800.00 to displace the pumps, each. Therefore, I went fishing out the push to determine what I have to change it with. See, there is a 1-800 number about the pump in the pumpis producer. As it happens the push is justified for 7 years. I named about the last evening of the 7-year guarantee. They graciously approved to repair the poor push. Sadly, another one was unique and out-of-guarantee.
Today, why could not Mid Atlantic do this? Why did they not inform me about that? Why-don't they protect these poor pumps under their "lifetime guarantee"? I had been informed the guarantee just included the "program", excluding the pumps. Nevertheless, when the pumps do not function, then your water may go through the surfaces, in to the pipes, in to the sets, and right up onto the cellar floor. Our cellar is just a living evidence of this. How will you promote a dry basement in case your program just encourages the passing of water into your cellar? How could it be the pumps aren't deemed area of the "program"? When the pumps do not operate, then your water has nowhere else togo but into your cellar. Their thinking is completely absurd! I want I'd never completed the machine and lost $11,091.00 I allocated to it. Customers, beware
Roger of Bath, PA
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