Ok. Moving is never easy, ESPECIALLY cross country but whenyou have people who are allowed to scam and try to take advantage of thoseneeding moving services, it takes moving to a whole new level! Ready for this becauseit gets good!
I was moving from Connecticut to Nevada on 8/20 and I onlyhad Queen matt, box spring, headboard, footboard, triple dresser, mirror, 30,15 gallon bins and 10 boxes. Not much, as I got rid of most things as I knew itwould make better financial sense to just buy new when I get to Nevada. I wasadvised my quote of$1,100.00 was binding and they were not brokers. Quote wasto be based off of items listed (which I was very specific and they have theitems listed on the quote) and estimated lbs. I even increased the lbs. And waswilling to increase the quote by $100.00 so final quote was $1,200.00 as I didNOT want any surprises. I asked how they verified the weight I was advised themovers would have it weighed prior to arriving at my house and show me thereceipt showing 0 lbs. After they loaded the moving truck they would then haveit weighed again.
To reserve the moving truck I had to pay 30% deposit ($360. Which I paid) and was to pay 35% at pick up and the remaining 35% at delivery (Remember this for later in the story). When movers actually arrived 6 hourslate in BUDGET rental truck and half the truck was already full with someoneelse's furniture. I asked the driver how they were going to weigh my furnitureand his response was, "Since It's Saturday there weren't any weightstations open so we will have to charge by cubic feet now." Ummm... Excuseme? I asked Jack numerous times (in customer service) during the 3 phone callsI had prior to actually reserving the truck and he confirmed and also emailedme the quote and if they know I'm scheduled for a Saturday delivery, why wouldthey quote me based off of that? The movers also informed me that by justlooking at my stuff, it was going to be at least an additional $1000. As Ipressed him for an estimate or what his professional opinion is since it's NOWCUBIC FEET, he advised me that based off of my original quote my Queen Mattressand box spring would take up a majority of the room. So I quickly thought andsaid to just leave the bedroom set as it would end up being less expensive forme to buy a new one when I got there. I asked if that would be enough to removeand the driver said it would STILL be over my original quote even WITHOUT mybedroom set. He wouldn't give me a verbal estimate at this point. Of coursewhen I now try to call Jack in customer service they are closed and no oneanswers!!!
Now the driver proceeds to pull out a stack of papers and a roll ofstickers (stickers say United Relocation Movers). The stack of papers wasANOTHER contract and he pulled a sticker off of the roll and put it on top ofthe "new" contract.
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