I went with PA because they said they would get my book into brick and mortor stores, and that they took care of everything at their cost. However after signing the contract I was told there was an optional payment of $200.00 to get it done quicker. I agreed but thought that should have been told prior. I was told the payment would allow my book to be published within 10-14 days, it took almost 5 weeks and another 3 -4 weeks to receive a copy of the book. I received a letter from them on hoe to sell my book to the brick and mortor stores myself, which was not what I was told or read in their webpage. You have to do it all.
I called their authors support line and every single time I received a recording stateing I would receive a call back within 24 hours, that never happened! I sent approximately 14 emails within a two week period that also went unanswered until I threatened to sue to get out of the contract, heres their reply.
Dear Bryon Burger:
Your book has been out for only two months and you are already spouting this sort of nonsense. That is not a good sign. Stop the whining and see an attorney. Your attorney will tell you that what you are saying is simply false. We will not bother to refute such childish nonsense from you again. Do not send us mindless accusations that you cannot possibly support. Unless you can answer the first question below, further such messages from you will be deleted unread:
Of course it was unsigned.
I asked once about someone calling me and they flately refused and one person in an email said they don't have phones in her office and everything was done by email, hmm wasnt that way before I signed the contract.
I tried in vein to order books on their webpage and It just doesnt work, and I tried 6 or 7 computers, so I reported it via email to which again no reply. The orders for books I sold myself are now gone. I have alot more horror with this company I just am so mad right now at their arrogance. My email is if anyone wants to vent.
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