In Feb. Of 2010 my husband and I saw a television ad for HD VISION sunglasses - They were advertised as $10 per pair - with a free pair per order - S&H was $6.99 per pair. I thought that was a bit high for shipping, but my husband ordered them, over the telephone. When they arrived, we found they had sent FOUR pair - (two orders instead of the one) My husband called them and they said it was an accident - to return the one order and we would be reembursed the $10 but not the shipping (which was TWELVE dollars - We decided to just keep them. I DO like the glasses. We gave away three of the pairs to relatives, and I kept the one pair. They really help my eyes as I cannot see well, and they help.
It happens that I accidently broke my pair, and decided to order more. Since I no longer see their ad on tv-I found thier website on the Internet and went in to place my order. They were still advertised as TWO pair for $10 plus $6.99 each pair, shipping.
I clicked on 'ORDER NOW'... Filled out all required information - including my credit card number. When finished, there was NO 'continue' button to click on - only the 'CLICK HERE/PLACE ORDER red button AGAIN - I clicked it AGAIN (fearing that NOW I had placed TWO orders - My information came up again - along with the red 'CLICK HERE/PLACE ORDER button. I was afraid to click again - feeling I was being scammed. No "Thank you for your order"... No email of order confirmation - Nothing!
I called their customer service number - was placed on hold and then told that 'due to the ovewhelming demand for these sunglasses, they could not take care of me and to call back another day???
I went BACK into their website and clicked on the link to 'check my order'. Now THIS is what surprised me - my current order wasn't listed at ALL - but my husband's order from Feb. 2010 was there. THIS is when I saw - for the first time, what we were actually charged for our first order (where they 'accidently' sent two orders) We were charged - on my husband's credit card - $80.89!! NOT the $10 for each 2 pair plus $6.99 shipping X 4 pair. The order states that we were charged - instead - $25.95 for each 2 pair!
I had NO idea they had charged us that much - for two $10 orders plus shipping of $27.26 (47.26 we SHOULD have been charged - but instead, they charged our credit car $80.89!! Unfortunately - my husband paid no attention to what we were charged, and it's now too late to do anything about it.
NOW I am fearing that this NEW order I placed (which they say they cannot find) will suddenly pop up on my credit card for several orders! This company - both on television and their website is a total scam and should be stopped. They 'accidently' double the orders and fraudently charge your credit card for more that what you bought. It's really a shame - because I DO like the sunglasses.
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