We were looking for
an extended warranty on a used vehicle we had just purchased. We found
Direct Buy Warranty http://www.directbuywarranty.com
online and it stated how they never had unsatisfied customers and
were backed by the online Better Business Bureau. We went to the online
Better Business Bureau Website and checked them out and saw they had a good
rating so we gave Direct Buy a call. We spoke to Kurt Moore and
specifically asked him about certain things we wanted to make sure were covered
as we purchased a Diesel pickup. He assured us everything we were concerned
about was covered and all we had to do was have the shop contact them and
everything would be taken care of. They also offered to save us $600.00
on the total cost of the warranty if we made 3 payments of $500.00 so we chose
that payment plan. The warranty did not go into effect until 30 days
after the purchase date. Well, 32 days after the warranty went into
effect an injector and the turbo went out on the truck. The repair shop
contacted Direct Buy to file the claim and Direct Buy stated that this was wear
and tear and they would not pay for the repairs. Well, there was only one
number to get in touch with the company and you could not get in touch with a
supervisor ever. The only thing we ever got was we are sorry, every time
we called. We asked them if they had certified mechanics that reviewed
these claims and they stated no. We never received a return call from a
supervisor as promised and we stated that we wanted to cancel the warranty
because it had become obvious that they had no intention of fixing anything.
We contacted several repair shops, including dealerships, that assured
us the injector and turbo going out were indeed NOT wear and tear. After stating
we wanted to cancel the warranty, then Direct Buy stated that they could not
help us because we canceled the warranty and so they deleted all our
information from the computer. They refunded us $500.00, less than half
of what we paid, and we only had the warranty 32 days. We kept hounding
them and finally they agreed to give us back $300.00 more but we had to go
through our bank and file a complaint and get the 300.00 that way. The
bank went ahead and gave us our money back while investigating our complaint.
It took the bank 6 months to get their money back from Direct Buy even though I
had an email from Direct Buy stating they would give us the 300.00 back and not
contest the request. And just to let everyone know, before purchasing the vehicle
we did in fact take it to a repair shop and have test run on the truck to make
sure it was sound. Buyers beware, this company says everything you want
to hear to get your money, has no intention of repairing anything, and has NO
MEANS of challenging their decisions on repairs. Moral of this story, if it
sounds too good to be true, it is. Stay away
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