My sister-in law's phone died with minutes still left on it along with aprox. 3-4 months of service time left. She decided to activate her father's identical TracFone cell phone, since he had just passed away and the phone was just going to sit around, and when she called TracFone to get her account transfered from the old & dead phone they refused to transfer her airtime or service time. She lost a good $50 or more in airtime along with 3-4 or more months of service time.
Myself I am buying a phone from them because I can't afford any other plan and they are playing games with the shipping of it. I do have to agree that their service reps have NO CLUE AT ALL.
Everytime I have called them for my boyfriend I have gotten a rep who's English is almost non-existant. It took me aprox. 3-4 months later to get my boyfriend his refer a friend credited minutes for refering my cousin to their program.
They also told us that the refer a friend things only works when the second person has not yet activated their phone but when my boyfirend got his phone we were unaware of the refer a freind program until after we registered his phone on-line.
The only good deal they have is the free bonus minutes you get each time you get activate a new card as long as you have already activated a 1 year service card. For those looking to contact TracFone I fould some address for their Headquarters in Miami, FL. Help yourselves:
Tracfone
11500 Northwest 25th Street, Miami, FL 33172
(305) 594-4505
Tracfone
11500 Northwest 25th Street, Miami, FL 33172
(305) 594-7113
Tracfone Wireless Inc
8390 Northwest 25th Street, Miami, FL 33122
(305) 513-4390
Tracfone Wireless
8390 Northwest 25th Street, Miami, FL 33122
(305) 640
Tracfone Wireless
1801 West 79th Street, Hialeah, FL 33014
(305) 715-6500
Tracfone Wireless Inc
1839 Northwest 79th Avenue, Miami, FL 33126
(305) 499-9388
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