Each of contract, damages to personal property, as well as lost wages and earned profits resulting from the negligent and/or reckless conduct arising from the employees acting under the scope of agency of Neighbors Moving and Storage. Secondly, I would like to bring to the attention of management, human resources and any other departments within Neighbors Moving & Storage the admittedly unsatisfactory service I have received from the employees.
On or about July 13th I directed my assistant to secure a quote for moving services from Neighbors Moving & Storage. The quote was given by a sales associates named Ashman. This quote was understood by me to include 2 hours of work and storage. I was pleasantly satisfied with the service I received up to that point, but that came to an abrupt end the next day.
The move took employees a total of 8 hours. Each mover showed less than entry level experience when it came to a simple deconstruction of a bed frame.in fact, the movers were so inexperienced that I personally had to assist in that portion of the move. The movers came unprepared and ill prepared to conduct a proper and professional move.
Since, Im sure you would agree, tools are an essential part of the deconstruction and reconstruction of cumbersome furniture I was admittedly surprised and disappointed when I realized they lacked even the simplest and most basic tools to complete the job. Consequently, additional time was wasted while I searched through my sealed boxes to provide them with my personal tools.
Upon delivery the following morning, I noticed something even more disturbing. Not a single item was wrapped for its protection. Until the date of the move, and until the date I received services from and through your company, I owned a Brazilian wood bedroom set. That very set, is now utterly destroyed and is essentially useless. I also once owned a Lay-Z-Boy recliner, but that piece of furniture was delivered with its top half separated from the bottoma stark contrast to how it was when it left my home and was loaded onto the truck. I once owned a three-piece custom sectional but now own a sectional with a side missing from one piece, a corner leg has been removed and lost and a leather recliner that appears to have been drug across concrete.
Additionally, an end table is missing leg and I learned that real wood surfaces were placed upside down, resulting in an effectual sanding of their surfaces. A chunk is missing from a dresser and a mirror was placed without wrapping against other pieces and now the wood frame has countless dings and scratches. My sky rise hall way drywall is missing a 5 to 6 inch deep chunk, damages sustained as a result of your employees on the job misconduct and overall deplorable performance of their job duties. The building will be fixing this damage, but rest assured that when they send me the bill for the repairs it will forward to your company forthwith.
The furniture in its entirety was no more than one to two years old, each piece purchased new in mint condition and was almost in precisely that same condition until it was placed in the trusted hands of the employees. Below is a quick bulleted and estimated list of the value of only a fraction of the items damaged on the date of the move.
Bedroom set: $3500 (destroyed)
Television: $1200 (scratched)
Custom Couch: $2800 (destroyed)
Lay-Z-Boy: $800 (destroyed)
I understand that during a move, there are some minor inconveniences to be expected, and I am receptive to that maxim. However, when a client entrusts his worldly possessions with a company that acts with a complete disregard for any and all pecuniary and sentimental value that those possession may have to that particular client, such behavior is simply unconscionable.
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