In May I ordered a three year subscription from Cheapmagsusa.com to Reader's Digest Large Print edition for my mother who had a stroke. I read good reviews of their service. The email confirmation said to allow up to 12 weeks for the subscription to begin.
As of now, it is going on 17 weeks and still no magazine. I have emailed their customer support ([email protected]) several times and have received no response. There is no other way of communicating on their site which I should have noted before ordering. I paid via PayPal.
Looking up their domain information reveals absolutely nothing - the data in the address, email, city, state and phone fields is completely bogus information.
I tried to file a complaint with the BBB online, however without address, city and state, the BBB online will not let you file a report.
In all likelihood, my money is gone which is unfortunate and I will order the mag from Reader's Digest directly. I hope to alert other consumers that this company does not deliver their product and is unresponsive at best, and at worst, it is a scam where they never intend to fulfill subscriptions and do not provide a way for consumers to legitimately contact them.
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