I think it's safe to say that Shoebuy.com have the worst attitude to customer service that I have ever experienced.
I do most of my non-grocery shopping on line so I think I'm able to judge how well a company responds to customer service issues. I also run the web site for a multi-million pound business and appreciate how important it is is to reply in a timely fashion and respond pro-actively to customer service issues.
Shoebuy.com, on the other hand, do not have a clue. Despite numerous emails they have not provided a satisfactory response to my repeated requests to find an order that was despatched weeks ago.
I would not recommend purchasing from Shoebuy.com or their UK outlet, Shoebuy.co.uk. They have a dismal attitude to customer service and deserve a poor reputation online as a result. It is only by fairly and accurately reporting issues on review sites such as this one that people are able to make an informed decision about who to purchase from online. I wish I had dug a little deeper before putting my hand in my pocket.
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