We had Protection 1 security system in our medical office. On or about August 19, we started looking for a new location and sent a letter to Protection 1 stating that we were discontinuing our service with their company. We informed them that we were moving, and would no longer require their service. We were informed by Protection 1 that the contract expired in November, and they would continue monitoring our facility until then. About January we received a collection letter. I contacted the company and explained we were moving out, and we had cancelled the service. Lucy & Keera at extension 27003 stated We see your cancelation letter and apologize for any inconvenience. Then about 4 months later we started receiving, letters, and telephone calls attempting to collect on an alleged debt. I spoke to Stephanie at Protection 1 on or about June 8th and she stated, please fax me a copy of the letter and I will take care of it for you. So I faxed a copy of the letter to Stephanie. Then on or about June 29, Nick from Protection 1 customer service called and said, if we fax the letter to him, he will resolve the issue at hand. So we re-faxed the information to Nick. We are now receiving telephone calls daily. We do not have an outstanding balance with Protection 1, and I want the harassing telephone calls to stop!
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