Usacomplaints.com » Shops, Products, Services » Complaint / Review: Stainsafe - value City - Columbus Ohio. #68257

Complaint / Review
Stainsafe - value City
Columbus Ohio

Kathy Kline I was assigned a number and stainsafe is going to make a determination when they have denied me twice before even looking at the stain scratch whatever, the same applies with the store I purchase it from on e. Main st. They charge me $139 /$25/$39 for extended warranty and it is not even worth the paper it was written on for seven years? WARRANTY CLAIM FORM

Today's date: 02/16/04

Name that appears on the original receipt

Last name: *

FIRST NAME: Sharon

Address: *

CITY: Columbus

STATE and ZIP: Ohio 43232

Home phone

Work phone

Other phone number ()

E-mail address:

Facsimile number ()

STORE OF PURCHASE (NAME) Value City E. Main Street Columbus, Ohio 43232

CITY and STATE: Columbus, Ohio

Store phone number (614) 866-8888

Date of purchase: 01/27/04

INVOICE NO. # 458324-03//3563c-tr leather protection 3563c-tr 139.00/ 39.99/25.00

Date of delivery: 01/27/04

Warr. No. # 01988300010p71

Retail cost $: 899.00

Manufacturer:

Please note: no service can be performed without your store invoice / sales order number and date of delivery.

What type of problem do you have (be specific)? Scratch is still there

How did the problem or stain occur (be specific)? Looks like black scratch used cleaner and conditioner in kit, and it removed the black stain but scratch is still there?

On what piece of furniture did the problem occur? Sofa behind top pillow

If mattress or bedgard, what size: King / Queen / Full / Twin? N/A

Standing facing the piece, where is the problem located (be specific)? Back of sofa across back at top near pillow

Was there any effort made to correct the problem? Yes, used cleaner and polish in safe stain kit

If so, what was used or done? Used stain safe cleaner and conditioner

What size or how large is the affected area? Size of a quarter and across, looks like dark scratch so i used cleaner to clean dark color off and it changed color

What type of material is the affected piece (fabric, leather, wood)? Leather

What color is the affected piece? Tuscany red Sofa When did the problem occur (be specific)? 02/15/04

Did a professional attend to the problem? Not yet scheduled today w/customer service

Comments:

1/27/04 sales person: Bob Weiss registration number for warranty

01988300010p71 leather Tuscany red Sofa/loveseat 794708 3563s-tr-2g $899

Tuscany red leather chair 80613 19887/s 3563c-tr $399 red dinette-pewter

W/red 48" round glass top/base/4 rd sd chr $399 fabric protection (did not

Receive fabric protection) 769 gd216-37-g Leather care kit 806013 19887/s

$139 Value city Furniture 6067 E Main St 614 866-888 23 458324-02


Offender: Stainsafe - value City

Country: USA   State: Nationwide
Site:

Category: Shops, Products, Services

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