I called around shopping prices and services. I reached Olympus who's sales department spoke and understood English perfectly. I was quoted a price and garunteed quality packing careful loading and insurance on my belongings. I was then told that there was a 3-5 business day travel time for my belongings from Ben Salem PA - Las Vegas NV.
The movers arrived 5 young men none of which even remotely spoke english and one "supervisor" who did. They packed the truck and I must at this point say I have packed trucks for well over 2 decades and know square footage exceptionally well, I was then led down to the truck where they showed me that my estimated 1300 square foot was truly 2700 square foot. I said to them no way I counted my boxes, which I purchased from Uhaul and they had the square footage printed on them, my bed my sofa and my freezer; YES thats it. As we went upstairs to my apt and I was offered the "HOOKUP" to only charge me for 2500 sq ft the truck pulled off. I discussed with the mgr on the phone who still spoke perfect english she assured me that any discrepancies would be rectified and the difference returned at my door in 3-5 business days. I had no choice my lease was up and I had to vacate the apt that day.
My family arrived in Vegas stayed in a hotel for the 5 business days then prepared to meet the truck at my home. Needless to say when I arrived and called the company to find out what time my belongings would arrive I was told they wouldnt be here for an additional 4-5 business days. I told the now barely understanding english individual that I was told 3-5 business days he told me that "I am lying no one could have told me that" I asked him what his name was he then could no longer understand me so he chose to hang up. I called back and said if my property was not delivered to me that day Id call the police and report it stolen then he puts me on with his "manager" who tells me to look on the paperwork and see what it says I read it and it says 3-5 business days his response was o someone must have made a mistake.
5 days later i get a phone call from a russian gentleman telling me that the truck would be to my home at 9pm the truck pulls up at 10:30pm 2 gentlemen exit the truck one gentleman immediately pulls out the paperwork and asks to be paid in cash an additional $1000 which was the difference in the over priced lie that the packers put as sq ft I say no sir your company over charged me and said that the difference would be refunded to me at the time my furniture arrived. He speaks with the other person in russian then turns makes a call comes back and hands me the phone this is exactly what was said to me, "You have to pay for your items to be unloaded or they will be kept and sold" My response was no sir they will not you will unload my property. The driver of the truck then explains to me in very broken english that I paid Olympus well over $1500 but he didnt work for olympus he was just some poor schlub paid to haul my property. He then pulled out his paperwork and showed a clause on it that stated that the "balance" must be paid to driver before any item will be unloaded from the truck.
I paid it at this point im like Ill let the law take care of these crooks I just want my stuff so I can sleep in my own bed instead of the air mattress that I had to buy. The driver asks me to sign the form saying 1 that I received all my property and 2 that it was all in the same shape as when they packed it. I refused I instructed them to unload the truck right there and I would check the contents and the condition of them. Boxes were smashed and broken my BRAND NEW $3000 cal king sleepys bed was destroyed mattress was crushed and had developed a permanent lump in the middle. The box spring had a hole in it. Lastly there were a few boxes missing. The driver goes down the check list and says ok everything is here sign here I said no its not pointed out what was missing and damaged and signed the formed not where it says everything is ok but somewhere else and listed all items missing and or broken. I called the company to complain and now no one in the company is able to help me.
This company is full of fake thieving fraudulent scam artists. They still have not made restitution for the damages and only returned one of my missing bags. I truly do believe that what you do to others will come back to you. So im warning others so you dont have this experience. They are NOT professional. They do NOT honor thier word. They do NOT honor their contract. They are thieves, liars, hustlers, con artists of the highest magnitude. There is no feeling quite as vulnerable as having your life's possessions being held hostage by a domestic terrorist. Thats the word that best describes them domestic terrorists. No they dont blow things up or kill people directly; but in this economy when 50 dollars no longer fills your tank extorting thousands of dollars from regular hard working customers who were depending on you to make their life a little easier is no less an act of terror.
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