Complaint / review text:
After a recent meter change, Consumers Energy has sent us a "corrected" bill of over $1000.00. We have been paying our bills on time and in full, whether estimated by the utility company itself or actual readings by their representatives.
Upon our inquiry, we were given different reasons with inaccuracies like "this is a bill for gas only that we have not been paying since the meter stopped working in 2007." Then there is another person saying"its an estimated bill that has been corrected." According to Consumers Energy's website, their estimated bills are from a highly sophisticated system that estimates bills by comparing with the usage of electric/gas in the past 18 months. When we have been paying according to their sophisticated system's estimation, how can the same system estimate customers utilities usage twice?
Furthermore, when the company's representative says that our meter was not working since 2007, why did it take the company four years to realize that and change the meter now? Without warning or giving us notice to be prepared for a lump sump amount or that the faulty meter replacement will become our responsibility, Consumers Energy expects unsuspecting customers to accept such charges without questioning them.
They want to give us a discount for a small amount off of this recent corrected bill and that it be paid within six months! We have paid in full whatever estimated bills we have received or those that were actual meter readings. We have not been given prior notice of a faulty meter for which we'll be responsible to pay a corrected bill. The company has numerous complaints on-line against it's unfair practices and may have gone unchecked by Michigan Public Service Commission who regulates Consumers Energy. Who do consumers like us turn to when things go under the radar? Having a monopoly should not mean to manipulate people.