To start my experience with Rachel Ballou at Valet Movers was a pleasant one. Rachel sounds helpful and professional. She was meticulous in pointing out that the only extra cost would be a bed bag if I did not place my mattress in one myself. So I promptly headed over to UHaul to obtain the bag. I placed my deposit and was good to go. The movers arrived and made quick work of my apartment. I was happy it went so quick as my next step was to turn my keys over and jump on my three day journey across the country.
Joe, who at best is very hard to understand explained that he was going to make sure my things were safe. And then once he and his two assistants loaded everything up Joe hit me with all the hidden charges. Over $300 worth of hidden charges. What am I to do at this point my vehicle is packed my leasing agent is expecting me to move out and this guy has all my stuff. I addressed this the next day with the moving company and again Joe called. It's nothing against him but his accent is so thick that it's incredibly hard to understand him.
After some negotiating Joe said he would look into lowering the fee by $100.00 after I rejected his $30.00 credit. Forward a week after delivery date and 2 days after it was supposed to be shipped. My things have not left as I was guaranteed via email and now I am in a back and forth with Rachel over the promises made and not kept. After some heated exchange of emails Rachel said her boss was willing to wave the remaining balance if we (my wife and I) refrained from reporting them to Yelp and the BBB.
I drafted up a non disclosure agreement signed it as per her request and faxed it to her. Forward 2 hours about 45 minutes ago... My wife received an email stating that it would still be $125.00 for delivery, completely breeching our agreement and now if a paper trail a mile long I want to warn all that these people are shady underhanded individuals and hidden fees a complete lack of ethics awaits anyone that hires them. I will be filing a complaint as this also feels like a bait and switch or some form of fraud very close to it...
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