» Shops, Products, Services » Complaint / Review: - Custome. #663486

Complaint / Review

Okay first of all I reconsidered my boot size after reading the manufacture's sizing charts, because they are different than the standard measurements. I called within the first two hours after placing my order to change the size, and I was told, "Sorry I can't do anything for you. Your order went to warehouse already." If I could have believed that I wanted to know why then the order could not be electronically changed so the warehouse knows, and the rep said that's not how they do it; nor could they kill the order, so I said I would and return them. (Within minutes I had ordered the same exact pairs of boots from another store; Free overnight shipping to boot!)

Okay. So then I get an e-mail five days after I placed my order with Piperlime that my order was shipped that day; five days after I placed my order! Wow and the lazy phone hag wouldn't change my order within the first two hours of placing it. Go figure.

In the meantime I received my order from The boots from them arrived too big (turns out the manufacturer's sizing chart wasn't for humans is all I can think of lol). Not only were the boots too big, but they were both scuffed all over in different spots and looked somewhat used, so I returned them. I had no problems whatsoever, free return and return shipping. I was credited the purchase price back almost immediately.

Now my boots from Piperlime arrive, and it was unusual. The boots were in the same condition as the boots from, so I knew the product overall was of poor quality, but what was really strange to me is they seemed like knock-offs. I had already returned the other one's, but it seemed like these were a lot lighter in weight and cheaper looking, too. I was thinking of contacting the designer about this. I had ordered two pairs of boots in each order. The same one's, and Piperlime's were too small for me, and in one pair I couldn't even get my foot in the boot at all, but both were marked the same size.

I returned my boots, and UPS tracking shows they were delivered on-site five days ago and still they have not acknowledged the return or credited me. I spoke with billing but received a run-around, and then called back and spoke with Returns/Exchanges and received the same thing.

My entire experience with this place has been a nightmare and I would never consider even returning to their website much less to order anything from this hole again. I have a surprise for them though lol.

P.S. My experience with was EXCELLENT, and I will shop again with them.


Country: USA

Category: Shops, Products, Services


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Login with FacebookLogin with Google