» Shops, Products, Services » Complaint / Review: Horizon carpet cleaning - Horrible Carpet Cleaning Company. #662567

Complaint / Review
Horizon carpet cleaning
Horrible Carpet Cleaning Company

I wish we had researched this company. Since our problem, I am unable to locate any business address, manager, or official spokesperson. My wife found their add which stated 5 rooms would be steam cleaned for around 35 dollars. A young man arrived, unprofessional and had to run to the store before he got started. He gave a demonstration of his "steam cleaning" and one where chemical cleaners (we later found empty bottles of Fabuloso which can be found anywhere) were used for a deep clean. The steam cleaning used hot tap water, so of course the chemical cleaning looked better. We had spent hours moving furniture and precleaning to prepare. So, we popped for the "Deep cleaning at over 5 times our original cost. As he ran his machine, it leaked dirty water and he rushed through. When the guy left, he left his garbage and had puddles on our hardwood the end, it took 2.5 days for the carpet to dry. The carpet stains we had, were more pronounce. The carpets feel sticky and gummy. I Called them 4 times. The first call, the, a young woman said a manager would call me within 24 hours. That did not happen. The fourth time, I got through. I wanted to speak to a manager. Now, when I ask for a manager, I'm told "it depends on which region." Then I'm transfered back to the first person, who tells me there are no managers and "I'm as high up as it gets." She was rude, cut me off while I was trying to speak and raised her voice at me. They say they will "reclean for free." Frankly their company is full of lies and deceit and untrustworthy. I"m not comfortable having them in my home. I urge everyone to be very wary of this company.


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