In June of this year, while completing a US Navy tour of duty in Virginia, we had a portrait sitting of our then 6-month old son.
I ordered a 16X20 reprint of me holding up our son in his baby dedication outfit. It took them 2 months to get it ordered and to me, after they promised it to be in the store in 2 weeks.
What's worse, I ordered another 16X20 reprint, this time of our son in the angel baby/wings print taken at the same time. Lo and behold, I STILL HAVE NOT RECEIVED IT!
I originally made the reprint request 8/13/01, knowing I would receive it in 2 weeks (as promised again) before my husband goes out to sea and we relocate to the west coast.
After several long-distance phone calls, and THREE times reordering the print from 8/01 - 10/01, I am STILL awaiting the print. They refuse to ship it at their expense when it does come in, but at this point I am not holding my breath as I still haven't received word that it has arrived to their store yet to date (11/30/01).
I will never do business again with JCPenney's Portrait Studios, and I am very angry with them.
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