I used Movers.com to recieve quotes for a move I was making for work related reasons. My company would pay reasonalbe shipping costs From New Orleans LA to Marysville CA. I spoke with Nathan as one of the companies I recieved an estimated quote from. I had one other quote which was simular in price and one from PODS move my self. All the prices were in about the same price range except Nathan told me I would have packing services. Since I would be flying into LA just to meet the movers this would save me time and I agreed to use the Real Van Lines for shipping and moving of my household goods. The movers did arrive fairly on time on Feb 7& 8 2011. The movers got busy right away getting all the "big items" on the truck and then once that was completed they told me packing wasn't included in my quote. I tried to get Nathan on the phone, no answer and no return call. I was under a timelime and agreed to let the movers continue. Then they came back after the truck was loaded and said that I used up more than the allowed Cubic Feet on the truck. What? How can that be I have a firm price? The movers said they didn't know, but at least I was able to talk with Alex. Alex said he didn't have the quote in front of him either and I needed to take it up with Nathan. Who still has not called back. I told Alex I was not prepared to pay 60% of the moving costs on a bill that is now $8333.00 from the original $3000.00. He said to write him a post dated check for $5000. So I did, post dating it to March 4th. Upon my return to California I have tried to contact, Nathan and Alex by phone, email and even by writing per the dispute procedures on the back of the forms. I have not heard from either one of them. I then sent a regisitered letter that said if I don't hear from them by March 3rd I would put a stop payment on the Check. On March 4th I recieved a voicemail from Louie saying he was going to sell my stuff in Auction if the check doesn't clear. No mention of the dispute, the arbitration procedures or the overcharges. I have now recieved 2 emails about selling my stuff at auction if I the check don't clear. I have specfically asked for a tariff weight of my belongings, I have asked how they make thier calculaltion for Cubic/Feet verses Household good weights. I have offered to pay for the original amount, plus the movers and 15% and still no acknowledgement of these questions or negotiations. Today I am not sure if I will see my household goods again. I wish I had researched Real Vans Lines LLC deeper before using them and I would not be in this mess today. PODS is looking pretty good right now. I have filed a complaint on the Federal Moving Carrier Safety Adminstration website. More advice; read all the material on the FMCSA website on how to pick a carrier for your next move. I am going to keep filing complaints on every consumer site I feel would be appropriate.
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