1/2 My wife and I went to Mattress Giant on Dale Mabry Hwy In Tampa, Fl to purchase a mattress. We were told that the "Kings Down" model was among their most highly rated units which had been developed with scientific sleep rating technology and had individually wrapped high quantity and quality inner springs. We were told that this mattress came with an unconditional 15 year warrantee.
Among other things, we were told that the mattress retails for 1200.00 but because of a special promotion going on we could have it for 1/2 price with full warrantee. We were also promised a no questions aked return policy for 30 days. Our salesman was a fast talking slob named John Lister who claimed to be the store manager. Our mattress was delivered 2 days later and we immediatley noticed that the mattress was losing its stitching at almost every stichpoint. I asked the delivery driver what was going on and he told us that all of the mattresses that are manufactured by Sleep To Live. Of Lakeland, Fl. Do the same thing.
Our delivery driver also told us that the mattresses were of poor quality and Mattress Giant has been aware of it for some time. I later looked at similar mattresses in the Palm harbor store and saw that they were all losing their stitching.
This same driver mentioned that he was being asked to pick the mattresses up almost as fast as they were delivering them.
I remembered the salesmans promises so I figured I would call the store and have ours replaced. We slept on our mattress for two days and it developed a hump in the middle and the sides broke down making it feel as if I was going to roll out of bed onto the floor.
My wife called our salesman, John Lister who was unbeleivably rude and told us that his company did NOT offer cash refunds, only what they call "comfort exchanges. I told him this was not what we were told at time of purchase and that we did not want another defective mattress. He offered us an overpriced upgrade which we told him we could get cheaper elsewhere.
At this point he became mouthy and rude telling us to "enjoy our mattress" Then hung up in my ear.
I called citibank and reversed the payment then called John to ask him once again to pick up his mattress because we will not pay for it and he stated "we will see about that" once again hanging up on me. Run from these guys. Do not shop at any mattress giant store. Rip off. Do not buy any mattress marked kings down
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