We're in challenge with Protek Sectors regarding a deal created on September 7. With this day, a consultant from Protek Sectors found my house to evaluate and supply a for that fix of our Maytag dishwasher. Maytag/Whirlpool Customer Support suggested Protek Sectors being an approved service company.By today, September 28, the components haven't been shipped and also the fix hasn't been done
On September 7, the Protek consultant decided that the two-product lock construction package was required, and that I was required to supply a deposit within the quantity of $110.00. I had been informed the components were requested, and was handed approximately shipping period of 5-7 days.
I wanted a bill for my deposit, but was educated by Ralph, the Protek serviceman, that Protek performed all payment and sales issues electronically which a bill could be sent to me instantly from their primary office. Used to do not, nevertheless, obtain my bill instantly or from the end-of the company time, but overlooked to instantly follow-up with Protek.
By September 12, 7 days following the serviceman had obtained my deposit and requested the component, neither bill or lock construction package have been supplied in my experience. As a result of this disappointment to supply the guaranteed support, I approached Jenny of Protek on Friday, September 17. She stated that the component hadn't appeared and also the bill could be sent in my experience that evening. The next Monday, September 20, I named Protek again, since I still hadn't obtained the bill or any info concerning the requested component. Many efforts were produced by me that day-to contact Protek without any avail.
Late morning on September 20, I got in touch with Jenny at Protek and required a reimbursement of my deposit; she stated that all they might provide me back was $30 for that component less the $80 for that support phone. A phone to Maytag/Whirlpool Customer Support the next evening led to Proteks ultimate contacting of the bill to us; but a rejection by them to provide the component to us, a cost to us to get a restocking charge, no reimbursement of our deposit, along with a rejection to accomplish the support.
Overview of the bill/bill may display the reimbursement sums cited by Protek are inconsistent using the costs invoiced.
I've since approached the Greater Business Institution and was educated that Protek obtained an Y score which the kind of techniques they were using on me have been used on other clients. These techniques include acquiring remains for components and disappointment to supply guaranteed service or component, wait in conclusion of service, incorrect or poor fix, poor customer service, and unavailability of customer service.
I got Protek to small-claims and gained. After I visited proceed money the check, per court-order, I had been educated that Protek had removed out their banking account.
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