I previously had AT&T home service for approximately 10 years. We decided to use the DSL service and the fun began. Not only did the DSL service only work for one day, but the home line stopped. After numerous calls to try to have this resolved, I simply asked that everything be disconnected, including the home service. We returned the modem via the shipping label that was sent to us (after 2 calls since they did not send it the first time). Then the fun began... Apparently, you have to speak with numerous uneducated folks who simply tranfer you to another department and everyone says you have to speak with someone else. I spoke with billing, the DSL department and even someone in the warehouse. At one point, I was told they could not tell if the item had been returned because the often just receive them and put them back on the shelves (huh?). Finally, got someone who said it was received and that while he could not send me a letter stating that, that my next bill would cycle out and show a zero balance. Fine, never received the billing and went throught he whole dance again two months later; however, did have original person's name and as resolved only after 2 hours. Two months later, guess what... Yet again. Called again and had same solution. At this point, I asked for the name/address/phone number of CEO who could help me. No one would give me this information. So, here we are in February and I've been turned over to collections for $118.00. Hell will freeze over first. These folks are totally incompetent and I will use two tin cans and a string before I use AT&T again. Their customer service is lousey and they products are horrible. It has been interesting to share my story with others. It appears that AT&T has a horrible reputation for billing/customer service.
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