I was contacted by this company on the premise that they could look over my taxes and get me more money back because they were former irs agents and knew all these tax cuts and breaks normal people weren't aware of so i sent them my previuos years taxes to look over plus $39.95 and they stated i would hear from someone within a week that was April 17.
When i still hadn't heard anything i called back and they told me they were behind i was also told then something that i wasn't told initially that the $39.95 was a monthly charge not a one time fee so i decided to cancel my services with them and requested a refund that was May 16.
I was told my refund would take 2 weeks to process, well it's December and i'm still waiting. I have reported this company to the BBB and i got a response from the company in the form of a letter stating they would send me my money that was October. The person who signed my letter a Glynn Zell, when i call no one has heard of him. I've called 3x a month for the last 7 months and it's still being processed, no one returns calls. I am so frustrated.
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