Do not do business with this company! In November I ordered jeans that were perfect. I immediately ordered 2 additional pair. One was perfect, the other had a leg 1" (each leg a full inch) larger than the good pair. The who reason I tried custom jeans is that ready made a way too large in the leg, particularly the thigh. Mistakes can and do happen, since everyone is human. However, for weeks (since the day I received them) I have been corresponding with the company. At first, they refused to believe there was a problem. I provided a picture of the 2 pair, on top of each other. They agreed one was much larger. Their response was to ask me to return them FOR ALTERATION! Oh, and I should pay to ship them back (even though they have already agreed they are too large), and pay $1 for alteration! I love paying for someone else's mistake. First, if I wanted altered jeans, I would buy a cheap pair here and take them to a dressmaker. More important, their website states that they will REMAKE and REPLACE the jeans. I have emailed over and over and never received a response. They (usually) make a good product but they have ABSOLUTELY NO CUSTOMER SERVICE. Do not use them.By the way, I previously rated them 5 star and recommended them to numerous people. I have spent quite a while contacting those people and telling them to stay away. At this point, I've filed a dispute with my credit card company and hope to obtain a refund. And all they ever had to do was to agree to remake them!
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