I ordered a pair of Ugg boots for my daughter for XMAS on 11/27/10. Two days later I received an email from Nancy indicating they processed the order, debited my account and that she will send me the tracking number in 48 hours. She sent me the tracking number in 48 hours, but the tracking number she gave me could not be located. I emailed her back and told her what happened, it took her about 5 days to respond and she told me that the system was just updated and I should be able to track the shipment now. No luck. Tried several days later, shipment came up saying it was at a sorting facility in China. Kept checking and the status of the shipment never changed.
I told her I was filing a complaint with my bank and that I want a full refund. She didn't respond. I kept trying to get a hold of Nancy who wouldn't respond. Fortunately, my bank refunded my money after I filed an Affidavit and emailed them a copy of all the times I had communicated (whether Nancy responded or not). Today is 1/7 and there is no sign of the boots and their website is down. The bank told me that the tracking company was probably fraudulent too, that it just bought them time. I checked the official Ugg Australia website to see if they listed their authorized retailers which they do, and of course, usuggaustralia.com is not one of them. Lesson learned.
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