These two answering services Answernet and Signius Communications did not service my company as they promised. First of all, Elda Santovenia said they would be able to handle mass call quantities. She lied, we did a test call with three of our agents and they didnt even answer the phone, nor did they have a voicemail setup for us. We lost thousands of dollars in advertising. I then notified Elda and her manager Hope about this problem and asked for a refund. They both said they can only give us back our depost which is a $100.00, when we paid them $622.00 for their service for the month. I told them that they needed to do refund us atleast half if not the full amount. Hope and Elda said they would get back to me. I waited and waited. I called everyday for 2 weeks sometimes multiple times a day. Neither Hope or Elda bothered to call me back or attempt to resolve the problem. So now I am filling a small claims case about their companies customer service and posting their companies on here, usacomplaints.com. DO NOT trust these people, they are thieves, also they charge an arm and a leg for their service when my old answering service was fine and they charged half as much. That $622.00 would have been close to $1000.00 a month if I did not talk them down on the price to begin with. Thank God I am not in business with these people anymore.
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