I called "mike diamond" to have a toilet repaired. The first time I called was the day I wanted service. I filled in the information on the web site and waited for a return call. None came. Two days later I called for an appointment. I knew exactly what I needed to repair the toilet. The "ball/cock" is the insides of the toilet that holds then releases the water. Cost at a hardware store is between 30 and 70 dollars.
The first indication I had of a potential problem is when the operator told me the plumber would be out to "diagosis the problem." I told her it did not need a diagnostic evaluation. I knew what it needed. So the plumber comes out, on time and smelling good, but that's about all. He quotes me $565.00 to repair the toilet or $1,200 to replace it. Mind you this is a $200.00 toilet at home depot and does not need replacing.
In addition he now wants $76.00 for the "service call." At that point I tell him where to put his service call. I call my local plumber who charges me $165.00 and comes out on the weekend.
It appears that "mike diamond" is nothing but a referal service to plumbers willing to operate under that trade name. They dramatically overcharge and are a compete rip off. I should have known that anyone who spends as much money advertising as they do has to charge more for the service but triple the cost is rediculous.
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