I'm extremely dissatisfied with my Stanley Steemer encounter. I created a scheduled appointment throughout the 3 to 7 pm timeslot. I'm a mother-of a child and two pets, and thus my partner became popular of function early (despite being very hectic and never attempting to get behind on hours) to ensure that among us might be in the home as the additional required our boy and also the dogs absent to get a handful of hours. I'd anticipated them to reach before 5 pm, as by then my boy and pets were getting antsy being from the home (with no food at our typical eating period) but I extended to generate around since I thought they'd appear any moment and that I didn't WISH TO BOTHER the folks who have been washing our rug.
By 6 pm not just had no body came, but no body had actually named to let's understand these were working late. And so I named them myself and discovered they “were busy” and wouldn't be coming until 7 pm. I'd anticipated they’d BE ACHIEVED at 7 pm, not coming to 7 pm since my son’s sleeping is 8. But, which was still within the timeslot I'd organized, therefore I extended to generate my dogs and child around while managing to obtain us anything to consume (that will be difficult whenever you can’t proceed inside everywhere with two pets). I wasn’t insane about maintaining my boy up an additional time but we truly required our rug cleaned and we'd previously invested time & power with this being the night.
So imagine how annoyed I had been when 7:30 emerged plus they NEVERTHELESS hadn't named or appeared. I called again and was informed they'd be-at our home at 8 pm. Nevertheless, that recommended they wouldn’t be getting completed until 10 pm – maintaining my child up two hours past his regular sleeping. We informed them that people were just prepared to get it done to get a key discount. They might remove a maximum of $20 of my $300 bill. No thanks. They questioned basically desired to reschedule. No because of that, possibly – it's not attractive to me to generate around for nearly 5 hrs again!
Minimal they might did was phone to let's understand these were working late. We'd have recognized to not quit YOUR WHOLE night, and wouldn’t be almost as upset at needing to reschedule once we are about needing to stop. I'd invested your day washing my home and arranging TO CREATE IT EASIER FOR THEM. I've a significant frustration today as well as for what? Our rug still wants cleansing! But I'll not be utilizing Stanley Steemer for that work again. There are certainly a lot of others to select from - do not spend your own time with one which is rude and disrespectful.
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