1. Neighbor's was either purposely deceptive or culpably negligent, with a clear profit motive for both, in their failure to inform me of the provisions of the insurance company that they recommended.
2. Neighbors gave me false information about the consequences of packing my own cartons, and profited from the sale of the packing materials.
3. Neighbors failed to deliver boxes as scheduled, despite numerous reassurances on the delivery day that the boxes would arrive. After the wasted day, Neighbors was late in delivering the boxes the next day also.
4. Neighbors failed to provide packers as scheduled, and failed to notify me properly of either the box delivery or packer problems.
5. Neighbors was VERY slow in providing me with standard insurance documentation necessary for the move. My emails and repeated phone calls were ignored for several weeks after they collected my initial down payment. They offered no excuse why they "disappeared" after they had my money.
6. Neighbors failed to provide me with the empty weight of the truck prior to the scheduled move as they had promised after two requests.
7. Neighbor refused to accept my offer to rectify the packing/insurance problem.
These combined failures, along with a move-out deadline, forced me into a decision to continue to do business with Neighbors, at further cost and inconvenience, or cancel the move. I chose the latter, and requested a full refund of the down payment.
The owner, Louis Massaro, refused to speak with me directly after the packers did not show up as promised and after the insurance problem with the owner packed boxes became clear. I offered clear solutions to both problems and was willing to go forward on that basis, but he would not speak to me directly.
0 comments