It has been three years since they did my mother (and me) wrong, but it still bothers me, so here goes: she was moving from vegas to atlanta, and got several quotes, and the slick saleman they used gained my mother's confidence. He quoted 3000, and this number was put onto a form and i told my mom to make sure that was the firm number, not a quote or estimate. He assured her it was a "solid" number. Then they did their thing:
they packed up her one bedroom condo, gave her a date and then proceeded to hold our stuff hostage and doubled their number and insisted on getting paid first before delivering. Among the bullshit they said was: "our estimate was based on poundage, but we charge by cubic feet."
what could we do: we agreed to pay the ransom. They delivered, and i was sure i was there. When they unloaded her stuff, i measure the cubic feet of the empy part of the big van they used: the volume of stuff was half of what they said they were charging us for. The volume was actually true to the original 3000 dollar estimate!
Then, we discovered that three boxes of books were missing, two mirrors were missing, things we broken (including a family heirloom oil painting that was wrapped with a sharp iron CD holder and the painting was torn.) other stuff was destroyed... I don't remember the extent of the damage. The "insurance" was worthless, and they delayed the claims for 90 days until the limits of the insurance expired.
It was a horrible experience, a blatent example of them taking advantage of someone, in this case an old lady without any recourse. Don't use them under any circumstances, they are criminals.
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