I had the very same experience as many others have — Suzie came to my home, was very sweet, and said it would cost me a little over $24k to move my stuff and another $289 for complete packing service.
"What a deal!" I thought. I signed up for both. I had lower bids, but she said the price was binding, so they couldn't charge me more than I'd estimated. On the day of the move, they showed up and said she estimated it at 680 cubic feet, but I actually had 800 cubic feet. Also, the packing was going to cost me more — even though I had already purchased $100 worth of boxes (I had some left over) and packed half the stuff already!
The upshot was, I had to leave a lot of stuff behind — all my lawn furniture, cross-cut shredder, 2 six-foot bookshelves, a grandfather clock my father made for me, and various other items. On top of that, they missed a bunch of other stuff in closets and drawers! They showed up with 7 guys, but only about 3 of them ever did anything of consequence.
The only thing I can say in their behalf is that they seemed to blanket and wrap my furniture well — we'll see when it actually arrives at the other destination.
On top of everything, in moving a file cabinet, they put a HUGE hole in my apartment wall — If I hadn't gone back there to make sure they got everything from that room, I would have never known — none of them owned up to it, but the foreman did take a picture of it.
If they deliver my belongings on time and in good condition, I may update this report to be more positive — but only then.
DON'T EVER use this company!!!
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