I simply was informed at your south haven mi shop that my company isn't any longer desired or required thereby your not too helpfull workers.
Just purchased a cub cadet drive mower a week ago, place gas and oil into mower, began to check cut a little area.
The variable rate control was incorrectly constructed and didnt work on all, front-left wheel was incorrectly mounted, bolt was stripped-out, okay good... Was prepared to repair myself and ignore it.
7 days later would really make use of the mower for very first time.
After managing a couple of minutes, motor began to choke sputter and backfire. Few minutes later motor died and began to hit dark smoke.
Today I'm un happy.
Named shop and spoke to shop "supervisor" leah.
She said "certain, take it directly on in".
Okay.
When reached shop with mower "leah"
Got mower from me, and that I began to clarify that which was occurring withit, she stated didnt wish to notice something however, and pressed mower into backroom to "attempt" a few "issues".
Hmm ok.
Returns out with another worker, and he says there's "nothing" wrong with mower.
Procceds to start it-up, it sputters on start, it's still smoking and hardly operating.
Then says that it should be an "owner" mistake which i didnt possess the security handle completely involved and also the mower was "good" plus they werent likely to do something... No-return, no trade, mower was "employed" and also to possess a good evening. Goodbye
"today I'm angry" no clarification as to the was the issue he "mounted", and desired no feedback from me whatsoever on which mower really was doing.
To-poor so-unfortunate possess a good evening
I procceded to inform "leah" and also the different man that I'd invested about 8 thousand bucks only at that specific shop in the last 6 months on numerous pneumatic tools/pet supply, fence and welding gear which was quite a bad method to cope with a faithful client in regards to a $299 drive mower which was basiclly damaged before i actually had gotten it house which and that I would contact TSC company and Cub-Cadet about that total disappointment to actually "endeavor" to uphold the merchandise they were promoting.
Supervisor "leah" subsequently explained, GOOD you could have your money back, and thus much as informed me my company was no further desired or valued at TSC and listed here is your cash, escape
I'm not just one to flame off irritable worrying emails on the wish, however in my own encounter with more than 10 years of customer support, I've never-seen a-as this type of bad instance of on the best way to manage a person having a genuine issue with this type of significantly faulty product.
Really was just informed it had been good and nothing was wrong with mower and perhaps I had been also foolish to make use of it and we were really simply laying concerning the wheel and pace modification issue, and also the backfiring and smoking was simply mythical
An entirely-incredible and uncomfortable encounter before additional shop team and consumers.
So in closing,
I'd jst prefer to state that up to this time that I had been an extremely pleased and faithful TSC client/consumer and invested a sizable section of my gardening and gear budget at your shop annually.
But as a result of this event with supervisor "leah" and also the additional rude worker that thought on my "mythical" issues with this mower, this may unfortunately no further function as the situation.
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