Let me begin by saying it took me a long time to find my wedding dress so I made about 7 different trips to 3 different David's Bridals. Buying a wedding dress is emotional and stressful as it is, and I believe if you are spending any significant money on a dress you will be wearing for only one day and an important day of your life at that, you should NEVER be treated as rudely as I was treated. Let alone multiple time, in multiple ways, at multiple stores. The first time I ever went into a David's Bridal was long before my wedding where I went with my mother and sister just to look and get an idea of what I wanted. I swore I would never go back (I wish I would have listened to my instincts). The sales associates work on comission and it is obvious. My sales associate kept bringing me halter dresses even when I specifically told her I would never wear a halter dress. Not a big deal, but she didn't listen and still never got it and kept insisting, so I left my first ever trip to David's Bridal with a bad taste in my mouth and swore I would never go back.
Fast forward to a year later when I was seriously looking. I had gone to another bridal salon and my sister and mother and I decided to go back to David's Bridal because it was close to home. I had a neutral experience and warmed up to David's Bridal at that point.
Then, I went to a different David's Bridal in the city where I live. I had an appointment. At a specific time. I showed up early for said appointment. My sales associate went out of her way to tell me she didn't want to make me feel "rushed, " but she did have to get to a Mary Kay party in half an hour. Appointments are scheduled for 1.5 hours. I couldn't care less who helped me, but I was shopping for a wedding dress and I sure as heck didn't want to feel rushed, and I told the receptionist and the sales associate that I would be more than happy to have someone else help me. The receptionist wanted to get another consultant and I did too - the Mary Kay girl INSISTED on helping me while telling me she wouldn't rush me, all the while rushing me. The fact they work on commission was even more blatently obvious when SHE TOLD ME they work on commission and didn't want to lose the sale. Not tactful at all. At that point she was running around grabbing dresses and rushing me through the dresses. I had come in with a printed picture that I had found on the David's Bridal website I wanted to try. The associate who had claimed to "know every dress in the store" said that dress was long discontinued. I thought that funny since I had just seen it on a mannequin in the other David's Bridal I had been in. Again, rushed. After agonizing after the picture, she said... Wait! I think this is on clearance, but we only have it in a size 16. (I was trying on 4's) They miraculously had the dress that was "long discontinued!" She finally wrangled it up and tried the 16 on me clipped, but I was still not sure and I would have to order my size online, sight unseen. When it was becoming obvious that I wasn't going to choose a dress within her half hour time frame, she reluctantly left but not before telling me that if I did order the dress online, to make sure to put in her code because they work on comission, before dashing off. I was left there rushed.
A little put off, I decided to look more in my size at my pace. Guess what? I found that dress IN MY SIZE! The long discontinued one! From the girl that knew every dress in the store! I grabbed it and went to try it on. At this point another associate (I think, she didn't introduce herself) came up to me like I was a criminal for approaching the dressing room and kind of asked what I was doing. I told her I had an appointment at this time and my associate left early, and I wanted to try on this dress. She was so rude and just said "well, that's fine, but you won't have anyone to help you and you're on your own." Well, no kidding, since my associate left me! I left that time and of course didn't purchase the dress.
I went to a different David's Bridal in the same city (I didn't want to go back to rude central), and my associate at that one was more than nice and helpful. The only thing worth noting about this experience was that I tried on another dress that I liked in a size 4. I didn't buy because I wanted my mother with me when I chose a final dress.
I went back to the first David's Bridal with my mother and sister knowing I would finally buy a dress that day since I was in town with them. Boy was this an experience. The first notable thing was that in addition to myconsultant (who was just ok) I had three other consultants staring at me - they apparently had nothing better to do that day). I went from having no consultants at one David's Bridal to 3 too many! This would have been fine if one of the bored consultants wasn't extremely outright RUDE for no reason and with nothing better to do.
As I stated previously, I had tried on a dress at a different David's Bridal in a size 4. I was looking for same dress at this David's Bridal to try on with my mother and sister. They didn't have the 4, ao I wanted to see if they had a size 6 to get a similar effect. At this point, the consultant who wasn't mine and I still don't know why she was there chimed in and said that a 6 wouldn't fit me, and I would need an 8. All I am thinking is "ok?" She was neither helpful nor nice. I had already tried on the dress in a size so I think I was intelligent enough to get the size that is appropriate, and if it not, to seek out a different size. Obviously she was not. I had tried on the dress and it had some bunching in the middle. Again, for no reason this woman piped in and decided to tell me that the dress did not fit right. I stated that the fit might not be correct in this size and that also, the dress is made of polyester, so that would contribute.interestingly, this is exactly what aconsultant had told me at another David's Bridal, so I was simply repeating what she said. This bored consultant argued with me and told me that was not true. I said, "this dress is not made of polyester" and then she said, "Oh, it is." Aside from insulting me, making me feel bad, and insinuating I was fat, she ruined my mood, attitude, and a day that is supposed to be happy with her rudeness stemming from nothing other than the fact that she seemed bored. She wasn't even myconsultant!
My mother and sister told my consultant that I was a little offended and the other lady finally left.
I did end up purchasing a dress that day. Every David's Bridal I visited went out of their way to tell me that if you buy the dress that day off the rack, they will clean/steam it and fix any beading or superficial tears. I bought my dress off the rack and they refused to do anything to it because they recommend that I get my bustle done at another David's Bridal closer to where I live. I was very worried about that. There was a rip and beading missing, not to mention that the dress had been tried on by multiple people without it being steamed. I literally carried my dress out of David's Bridal without them touching it again after I had tried it on, and that worries me. A lot. I guess I am just hoping (!) that my David's Bridal here will acknowledge that, but with the service I have noticed elsewhere, I don't have much hope. Utterly, utterly disappointing.
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