This is my god aweful experience with these useless individuals. All i needed was business cards and they did nothing but consistently screw it up. See if u can tell where i lost my patience.
Tatum: Hi Nick. Tatum: Welcome to UPrinting Live Chat. How may I help you? Tatum: Are you still there? ME: I have been trying to get business cards made and it has been a mess. I was told to make it so the border is the safe line and then it looked terrible cause it it actually needed to be aligned to the trim line. Elmer said he could fix it. That butchered my card. I redid it myself and now i have to wait again for it to be checked ME: i am livid and if this is the way things work with this company this will be the one and only time i deal with it Tatum: I apologize for the inconvenience. ME: correction now i'm waiting all over again to get it proofed Tatum: Kindly allow me to transfer you to one of our Prepress chat specialist to assist you further on this. ME: k Tatum: Before I make the transfer, is there anything else I can assist you with? ME: no Tatum: Please hold as I transfer you. Thank you for using UPrinting Live chat. ME: k Please wait while I transfer the chat to 'Marco'. You are now chatting with 'Marco' Marco: hi Nick. ME: hi Marco: *Hi Nick. Marco: Welcome to Uprinting's Live File Check, how may I help you? ME: I have been trying to get business cards made and it has been a mess. I was told to make it so the border is the safe line and then it looked terrible cause it actually needed to be aligned to the trim line. Elmer said he could fix it. That butchered my card. I redid it myself and now i have to wait again for it to be proofed again. Marco: I do apologize for that. Let me see what I can do. Marco: Please hold while I check your file. Marco: Were you able to upload the new file already? ME: yes ME: i reformatted to the trimline Marco: May I have the live file ID#? Marco: Or the invoice #? ME: Item # XXXXX Marco: May I have the Job #? ME: Job # XXXXXXX Marco: Thank you. Please hold while I check the file. Marco: Nick, you file is still being uploaded to our system. Please give me a few minutes before I will be able to download your file. ME: k Marco: By the way Nick, what do you mean when you said your business card was a mess? Marco: May I know what happened when Elmer touched your business card? ME: elmer said he could fix the issue of the safe line and trimline and he zoomed it to the point it was butched ME: butchered Marco: I see what you mean. Marco: So, the black arrow-like design on top will be inside the safe area? Marco: Or you want it to go way to the edge? ME: it is a film slate and that should be right against the border of the card Marco: So it should go up to the edge, right? ME: yep Marco: I see. Let me do that for you and lets see if it will work for you. ME: is it supposed to be on the safeline or trimline? Where is the edge Marco: The edge will be at the outer most part of the bleed. Marco: If we are going to extend the film slate to the edge, there will be no white lines or spot after it was trimmed. ME: does this really need to be so difficult ME: so trimline or safeline Marco: The safe line is the inner most line where all the important elements are being moved. The middle line is the trim. That is the final cut of your business card. ME: trimline is the final product? Marco: That is correct. ME: then i reformatted to the trimline Marco: I will be sending you the file that I fixed. Please check if that is what you want. ME: so that should be good Marco: I cannot say that it should be good because I haven't seen the latest file you uploaded. It is still transferring and being uploaded to our system. ME: onmy end it says inspecting your files Marco: Yes. It is still being inspected and being transferred. Please hold while I send the file I fixed. Marco: Should I send it to, [email protected]? ME: yes Marco: Alright. Please hold. Marco: Please check if you received the email. ME: k Marco: Please zoom it to 100%. That's how it should look. ME: with the blank space at the top? Marco: Would you want the file slate to go up to top? ME: no shit ME: does the short bus drop off all uprinting employees everyday? Are you messing with me on purpose? How many times and how many people must i tell this to. I already told you that the top part of the slate with the arrows should cover the edge all along the top ME: this has been one of the most miserable experiences of my life and i am doe being tolerant and nice ME: this is asinine. Marco: Ok. I though you just want it to just extend the sides. Marco: I do apologize for what happened. I just trying to help. ME: over an hour i've been on this chat and nothing good has come from it Marco: Please hold and let me redo the file. Marco: Thank you for waiting. Marco: I am attaching the file now. Marco: Please check you email and see if you received the file. ME: just cancel my order you people are f*ing retarded Marco: Is there anything else I can assist you with? ME: obviously not ME: hour and a half gone thanx for othing ME: nothing Marco: Again my apologies. Marco: Thank you for using UPrinting Live Chat. Have a nice day! ME: does me no good Chat session has been terminated by the site operator.
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