Complaint / Review
Proflowers.com / Freeshipping.com
Promised Free Shipping Never Applied and Money Was Taken

I am very upset with Proflowers.com. I like to support good businesses, and according to them, they have the highest rating in service. It is almost Mother's Day, and I thought of getting Ma some flowers. So I went through the whole process, and along the way it said that my shipping would be free (up to $15). I just had to complete the order, and it would direct me after that. Great! I wasn't expecting that, so yay!

There were directions: complete the Proflowers order all the way through, and after payment is placed, a window will pop up to redirect to a site to get shipping refunded. So I completed the order and nothing! No window and no sign of my shipping of $9.99 being taken off the bill. If you're going to say free shipping, then it better be. I do not do business with liars. Is Proflowers lying about their customer satisfaction too?

I called the Proflowers 800 number, and a lady with attitude said she knows nothing about it and repeated that it is a third party so she knows nothing about it. She did not even care to know the website's name! She said she doesn't know anything about it over and over. This is her job, and I pressed #2 because that was the key for the matter regarding freeshipping.com. She needs to learn her job! Very angry, I canceled my order, and the whole time she had an attitude doing it. I'm keeping my $35.

As I googled Proflowers and free shipping.com, I found tons of complaints, go figure. I hope my PayPal does not get withdrawn like other people's bank accounts and credit cards have been.

Minutes later... THEY TOOK THE MONEY OUT ALREADY! Off to make some phone calls. This is ridiculous! Never again! I called Proflowers again, and they said that it will be back in 5-9 business days, not including weekends.

Waiting...