This is text pasted word-for-word from the case I just filed with the Central Ohio Better Business Bureau.
On 3/1/10, I won an item on eBay, sold by Logan Community Thrift & Consignment in Logan, OH. The item is a board game centered on Tarot cards and astrology.
I paid for the item a few days later. When I made my payment, I indicated that I needed the item to be shipped via USPS. My invoice indicated the item would go USPS, and the auction indicated this as well.
Roughly two weeks later, I came home to a delivery attempt notice on my apartment door. The item actually went FedEx Ground. I had to drive 45 miles round-trip to pick up a $10.00 item.
I waited for a few days, and then contacted the seller to express my disappointment that 1) she did not use the shipping method indicated on the invoice, 2) picking up the item was a huge hassle for me and she should have checked with me before switching shipping methods), and 3) I wanted to leave negative feedback for her on eBay, but I did not want to do so without addressing the issues with her first. I did not indicate that I wanted a refund in my initial email to Candy; all I wanted was an apology for the inconvenience.in addition to the shipping hassles, I told her that the item is not new or mint as described in the auction listing; the item has stains all around the box, smells musty, and cannot be used for its intended purpose. (She did state the following in one of her emails to me: "You were expecting some kind of compensation on a $10 item because of a cosmetic issue on the box of all places..." First of all, the box is the most important part for something like this. Second, this is admitting the item was damaged.)
On 3/15/10, the seller initiated a series of hostile responses that simply did not stop, and still continue. The following email, sent 3/15/10, pretty much sums up her attitude towards customer service:
"Yes, now I have an attitude and you're going to hear it. Get over it. Leave all the negative you wish as I don't really care. We're sick and tired of demanding, impossible to please sellers (I believe she meant buyers) so we now have a policy of not giving a crap when it comes to dealing with them. We have recently in the past 3 months opened a Thrift Store in a town that badly needed it because we were getting sick of ebay's 'protect the buyer only' policies and it has surprisingly exceeded our expectations pulling in over $1,000 a day. Now I list about 1/4 the items I used to on this site so I could really care less buddy. Go back to your fairy tale astrology and tarot cards and leave to real world issues to people that actually have a clue and READ something when instructed. You'll buy anything won't you. LOL"
And yes, she did include the "LOL." Thanks, Candy Conner, for insulting my spiritual practices.
This morning, 3/18/10, I told her I could no longer handle her excessive, abusive emails and she responded with the following statement: "What you don't understand is that we have a recent legal binding transaction together so I have all the right in the world to contact you, ESPECIALLY when I'm attempting to work something out that would be mutually beneficial." According to this woman, she can continue to harass me weeks after I paid for an item that is no longer in her posession. I can only hope she does not treat her walk-in customers the same way.
Her emails continue to this hour and I am considering reporting her to her local authorities so they can issue a cease and desist or restraining order. She is literally harassing me for no reason (my end of the transaction has been completed). It is actually detrimental to my quality of life at this point.
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