BUYERS BEWARE: We purchased an engagment ring from Robbins brothers 6.5 months ago. Well, the center stone fell out so we took the ring back to the store thinking that it was covered by the lifetime guarantee. What they don't tell you is that if you do not bring the ring in every 6 months for a cleaning that they DO NOT COVER your ring. My husband still owes $1000 on the ring which now is just a band with a gapping hole in it. Then the sales women had the nerve to ask us to purchase another stone. We wrote to their corporate headquarters and asked for a resolution. No word yet.
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