It is Amerigas corporate policy to charge their best customers their highest possible price.
I paid in advance. I have been a customer for 8 years. I accepted delivery on their schedule. I have never been in arrears. My usage is over $1000.00/year.
My neighbor told me he had been paying $1.99/gal for propane all year. I called my company. Nikki quoted me $3.45. I told her of my neighbors price. Your price is $3.45. I arranged to have Mooresville Propane set up a new account and called Amerigas back to cancel. They offered to match the lower price. A 71% reduction. How unethical is that?
The local manager, Garren, patiently explained to me that ALL major US companies (he cited Directtv and AT T) charge lower prices at first then raise their rates. It's how business is done, he said. This is their corporate policy.
They have $380.75 of my money. They finally picked up their tank (after 2 missed appointments) on Dec 15 but will not close my account or refund my money. I received a BILL in the mail today (Jan 12) reminding me I had missed 2 in-advance payments.
I calculate they have overcharged me $1140.00 in the past 3 years alone.
I have written 2 letters to corporate HQ. I have complained 6 times by phone. They promise a response but they will not call.
I've caught them red-handed.
Please do not do business with ANY AmeriGas affiliate.
Thank you
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