Castle Rock Securities is trying to charge me for an additional year of service based on an automatic renewal of one year after an initial term of 3 years. I sent them a cancellation letter but it was a month late and their response is "too bad, you automatically renewed and you owe us for another year." My service hasn't worked for almost 6 months and I refuse to pay for the new contract. They have harassed me relentlessly for 5 months now and have turned me over to a collection agency called Anderson Crenshaw. I have seen numerous people with the same complaint. This sounds like a story for 20/20 or 60 minutes.
Randy
Cedar Rapids, IA
0 comments